Privacy Policy for Our Mobile Applications

Last updated: October 11, 2021.

General

GenVox, Inc. and its subsidiaries and other affiliates (“GenVox”) respects your right to privacy. This Privacy Supplement describes what personal information GenVox processes for Android & iOS service and why.  For more general information about privacy at GenVox, please see the GenVox Privacy Policy.

What is GenVox?

GenVox is a unified collaboration service brought to you by GenVox. GenVox for Android and GenVox for iOS allows users to securely call from your business number directly on your device as if you were using your desk phone. It allows you to be reachable from anywhere around the world.

What personal information does GenVox for Android and iOS process?

To provide the GenVox service, GenVox processes network and usage information including IP addresses, contact details, and sign-in information. Examples include:

  • Email addresses for contacts created from the server-side or within the app.
  • Phone contact numbers but only if you have granted permission to do so.
  • We check Gravatar to load your display image but only if you have granted permission to do so. Please find Gravatar’s Privacy policy here.

Indirect End User Phone Contact Information (Personal Identifiable Information)

GenVox acts as a data processor with regard to indirect end-user personal identifiable information and our Clients act as the data controller of such data. In the course of GenVox’s processing and protection of such data, all use will be in conformity with the data controller’s instructions.

Specifically, only when enabled via system permission on GenVox Android and GenVox iOS, GenVox shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through GenVox’s API. GenVox does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; GenVox stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and GenVox does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.

GenVox Android and iOS also uses Gravatar, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings and his/her app experience is not hindered or interrupted.

How is this information used?

GenVox is not in the business of selling personal information to third parties. GenVox uses this information to deliver the GenVox service, to identify and troubleshoot problems with the GenVox service, and to improve the GenVox service.  In addition, GenVox may use this information to investigate fraud or abuse.

How to contact us?

If you have any questions, comments, or concerns regarding our Privacy Policy or practices, please send an email to help@GenVox.com or write to GenVox at the following address:

GenVox

1201 West Peachtree Street

Suite 2300

Atlanta, Georgia 30309

GenVox’s access to data can be revoked at any time using Google’s security settings page.

If you are a California resident and would like to make such a request, email or contact us at help@GenVox.com

Changes to Our Privacy Policy

GenVox reserves the right to change this Privacy Policy at our discretion subject to business or legal requirements. You are advised to review and check this Privacy Policy from time to time and particularly before you provide personal information to GenVox. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our Products and/or Services you are agreeing to be bound by any changes or revisions made to this privacy policy.

 

 

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